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Affiliate reason cross-reference table  

The national entity sets up reason codes in its database for all the reason codes defined in the affiliate's database. The reason cross-reference allows the centralized billing system to identify the affiliate's reason code on the national entity's system. Although reason codes are standard, the affiliates have the option of changing the standard codes in their system and of adding new ones. The cross-reference serves to maintain only those exceptions.

Note: Because the reason cross-reference contains only exceptions, it is possible for an affiliate reason code to be mapped to the wrong reason code on the national entity's system. For example, Affiliate 1 sets up a new reason code 999 and Affiliate 2 sets up a new reason code 999 whose definition is different from Affiliate 1's. The national entity sets up code 999 for the purpose of Affiliate 1. When a work orders is received for Affiliate 2 containing the code 999 and there is no cross-reference maintained for Affiliate 2 for this code, the work order will be accepted as valid since code 999 has already been set up. But it would be mapped to the code 999 intended for Affiliate 1.

1. At the EMMS main menu, select Customer | Centralized Billing | National Head Office | Work With Affiliates.
   • The Work With Affiliates display screen appears.
2. Right-click on the affiliate and select Reason.
   • The Affiliate Reason Cross-reference change screen appears.
3. Click Add .
   • The Affiliate Reason Cross-reference add screen appears.
4. Fill in the fieldsfields as required.

   Affiliate Reason is the reason code as it is known in the affiliate's database.

   National Reason is the reason code as it is known in the national entity's database. You can right-click in the field and select Prompt to select the reason from a list.

5. Click Enter to save the cross-references.
6. Click Exit to return to the Work With Affiliates display screen.

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