Comment screens
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Comment screens  

Comments are available for a number of different functions within the system.

Add Comments

If no comments exist for the item, in most cases the Edit Comments change screen appears, allowing you to enter some. If your system has been set up for it, in some cases (usually for work order line comments and warranties), the 3C version of the Comments screen will appear.

To add comments:

  1. Type in your comments on the lines provided.
    • Your lines will wrap automatically.
  2. If you want to start text on a new line before it would wrap automatically:
    • Press Control-Enter on your keyboard.
  3. If you need more lines than there are on the screen:
    • Use the standard scroll keys for your keyboard to obtain the additional space.
  4. If the system detects a spelling mistake:
    1. It will underline the word in red.
    2. If the Spell Check button appears on the screen:
      • Click on the button to view a list of words to select from.
    3. If the Spell Check button does not appear on the screen:
      • Right-click on the word to view a list of words to select from.
    4. Click on the correct word to select it, OR
    5. Click Ignore to have the system ignore this one instance of the word, OR
    6. Click Ignore All to have the system ignore this and all future instances of the word, OR
    7. Click Add to Dictionary to add the word to the dictionary; the word will not come up as a spelling mistake in the future.
  5. Click Enter to save your comments.

Work With Comments

If comments already exist for the item, the Display Comments screen appears, listing each comment.

  1. To view a comment:
    • Right-click on the comment and select Display.
      • The Display Comments screen appears.
  2. To change a comment:
    1. Right-click on the comment and select Change.
      • The Edit Comments change screen appears.
        • If you are changing a comment on a closed or approved work order and the Save Comments For Closed/Approved WO's business parameter is set to Yes, the system will first make a copy of the existing work order comments.
    2. To change the comments:
      1. Type the new comments over top of the existing ones.
      2. Click Enter to save the changes.
    3. To copy a line to the clipboard:
      • Right-click on the line and select Copy Line.
        • The full content of the line will be copied to the clipboard, and will be available to past into another piece of software or into another comment.
    4. To copy the current comment to the clipboard:
      • Click Copy Current Page .
        • The current comment will be copied to the clipboard and will be available to paste into another piece of software or into another comment.
    5. To copy the current comment in full to the clipboard, even if the comment extends beyond the page you are currently viewing:
      • Click Copy Whole Comment .
        • The entire current comment will be copied to the clipboard and will be available to paste into another piece of software or into another comment.
    6. If using 3C comments, to copy the entire complaint comment:
      • Click Copy Full Comment Complaint .
        • The entire complaint comment will be copied to the clipboard and will be available to paste into another piece of software or into another comment.
    7. If using 3C comments, to copy the entire cause comment:
      • Click Copy Full Comment Cause .
        • The entire cause comment will be copied to the clipboard and will be available to paste into another piece of software or into another comment.
    8. If using 3C comments, to copy the entire correction comment:
      • Click Copy Full Comment Correction .
        • The entire correction comment will be copied to the clipboard and will be available to paste into another piece of software or into another comment.
    9. To past the contents of the clipboard into the comment:
      • Click in the comment where you want to paste the additional content and click Paste .
        • The contents of the clipboard will be pasted into the comment at the cursor location.
    10. To add to the existing comment:
      1. Click in the first blank line and type in your new text.
      2. Click Enter to save the new comments.
    11. To delete the comment from the system:
      • Click Delete .
        • The comments are removed and you are returned to the previous screen.
        • If the comments are for a closed or approved work order, this function will not work.
  3. To add a comment:
    • Click Add .
      • The Edit Comment change screen appears. See above for further information about adding comments.
  4. If the comments are for a closed or approved work order, to view a list of changes that were made to the comments after the work order was closed or approved:
    1. Right-click on the comment and select History.
      • The Closed WO Comment History display screen appears.
    2. To view a comment, right-click on the comment and select Display.
      • The Display Comments screen appears.

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