Post a warranty claim

Claims must be posted before collections can be entered. In order to be posted, the claim's referencing work order must be approved, unless the business parameter Allow Claim Post If WO Closed has been set to Yes, in which case a claim can be posted when the associated work order or work order line is in closed status.

1. At the EMMS main menu, select Maintenance | Warranties | Warranty Claims. The Warranty Claims by Claim # screen appears.
2. Right-click on the claim and select Post. The claim's status will change to Posted and you will not be able to change the claim amount.
   • If any of warranty code, cost, and/or vendor are missing on the claim, Enrich will take you directly to the Warranty Claim change screen. This gives you the opportunity to correct the data and continue with the post. If the data is corrected, the post will proceed upon exiting the edit. If the data is not corrected, a message will appear telling you that the claim cannot be posted.

Back to Warranty Claims and Collection