Add a simple warranty claim

In a simple warranty claim, much of the information is defaulted.

1. At the EMMS main menu, select Maintenance | Warranties | Warranty Claims. The Warranty Claims by Claim # screen appears.
2. Click Add Simple . The Add A Claim screen appears.
3. Fill in the fields as required.

   Referencing WO #is the work order that the claim is being made on. You can click on the Prompt button to select the work order from a list.

   Lineis the line on the work order that the claim is being made for. It is optional.

4. Click Enter . The Warranty Claim screen appears.
5. Fill in the fields as required.

   Causeis an explanation of what cause the warranty work to be required. If Cause comments have been entered on the work order line, those comments will be copied here.

   Claim Dateis the date the claim was initiated. When creating a new claim it defaults to the current date, but can be changed.

   Claim Typeis the type of claim this is. You can click on the Prompt button to select the claim type from a list. The claim type selected will determine whether or not any accounting is generated.

   Complaintis a short explanation of why the warranty claim is being made. If Complaint comments have been entered on the work order line, those comments will be copied here. Depending on how your system is set up, this might be required.

   Correctionis the action that was taken to remedy the complaint. If Correction comments have been entered on the work order line, those comments will be copied here.

   Descriptionis the description or name of the part causing failure.

   Failure Dateis the date the item under warranty failed. When creating a new claim it defaults to the current date, but can be changed.

   Part Causing Failureis the part number of the defective item. You can click on the Prompt button to select the part from a list.

6. Click Enter to save the claim. You return to the previous screen where the warranty claim number will be displayed.

Back to Warranty Claims and Collection